What the 10/10/10 warranty covers
For qualifying residential installations on or after January 1, 2025, Novair provides 10 years of coverage for parts, 10 years for the compressor, and 10 years for labor at no additional cost. Eligible labor reimbursement begins with the first covered repair and follows Novair’s approved rates, claim process, documentation requirements, and program terms.
| Coverage | Term |
|---|---|
| Parts | 10 years |
| Compressor | 10 years |
| Labor | 10 years, with eligible labor reimbursement under program terms |
Eligibility: The 10/10/10 offer applies to qualifying residential systems installed on or after January 1, 2025, by an authorized Novair contractor and registered within the required timeframe. Novair Polar Series systems are excluded. The manufacturer says contractors may elect out of labor coverage; confirm that the labor option was selected for the specific installation. If the 10/10/10 upgrade is not selected or registration requirements are not met, the standard manufacturer warranty is 5 years on parts and 5 years on the compressor.
Before relying on coverage
Novair’s public FAQ describes the coverage and eligibility conditions, but does not state a numerical registration deadline, publish U.S.-specific labor reimbursement rates, or provide a complete claim-submission checklist. The public materials also do not explain the labor coverage outcome when a contractor elects out. Ask the installing contractor or Novair to confirm these details in writing for the exact indoor/outdoor model pair and U.S. installation, and keep the registration confirmation, proof of purchase, installation date, model and serial numbers, and service records. Do not assume labor reimbursement or claim approval until the manufacturer confirms the applicable process and rates.
Download the manufacturer's published warranty document (PDF). Review the manufacturer's public warranty FAQ.
Start a warranty inquiryThis opens an email draft. Include model and serial numbers, installation date and location, and registration or claim records if available. Coverage and reimbursement are determined under the manufacturer's applicable terms.
Prepare a service-part request
- Indoor and outdoor model numbers and serial numbers.
- Part number or a description of the component needed.
- Relevant fault information and photos, if available.
- Company contact information and the job’s location.
Prepare a warranty inquiry
Include the installation date, invoice, registration confirmation if available, equipment identifiers, and a description of the issue. Ask the team about the applicable process before assuming a repair or part will be covered.
Check availability and the correct part
Confirm compatibility and availability with the supply team before scheduling the replacement. This page is an inquiry guide; warranty determinations depend on the manufacturer’s terms and the installation records.